Refund & Cancellation Policy

This policy explains how cancellations and refunds work for trips booked through TripBouquet. Travel is arranged with third-party suppliers — airlines, hotels, resorts, transport operators, local agencies, cruise lines, activity providers and government visa authorities — and each has its own booking and cancellation terms. Once your trip is confirmed, those supplier terms govern what can and cannot be refunded. Please read this carefully before you pay, and ask us anything that isn’t clear.

1. The short version

In travel, a large share of costs is committed to suppliers the moment a booking is confirmed, and much of it is non-refundable. Airfares, non-refundable hotel rates, visa fees, permits and peak-season or promotional bookings typically cannot be refunded at all. We will always tell you, in writing and before you pay, which parts of your trip are refundable and which are not.

2. Advance payments & planning fees

To confirm a trip we collect an advance (and, closer to travel, the balance). The advance covers non-recoverable costs we commit on your behalf — supplier deposits, blocked inventory and the planning work already done — and is non-refundable except where a supplier refund is genuinely available to us.

3. If you cancel

Cancellations must be sent to us in writing (email is fine) and take effect from the date we receive them. Charges depend entirely on the suppliers involved and how close to departure you cancel. As a general guide, the closer to travel you cancel, the higher the charge — often up to 100% of the trip cost. Where a supplier does allow a partial refund, we pass on whatever we actually recover, after deducting:

• any cancellation charges levied by airlines, hotels and other suppliers;
• non-refundable fees already paid (visa fees, permits, insurance, event tickets);
• bank, payment-gateway or foreign-exchange charges that cannot be reversed;
• our service/management fee for planning and coordinating the trip.

4. Non-refundable components

These are almost always non-refundable, regardless of when you cancel:

• flight tickets and airline fees (unless the fare rules specifically allow a refund);
• non-refundable and promotional hotel or resort rates;
• visa fees and any government or embassy charges;
• cruises, rail passes, permits, park fees and pre-booked event or show tickets;
• any service already used or partially used.

5. Amendments

Changes to dates, hotels, room types or travellers after confirmation are subject to availability and to any date-change or amendment fees charged by suppliers, plus a difference in price if rates have changed. We’ll always confirm the revised cost before making a change.

6. No-shows & unused services

If you do not show up for a flight, hotel, transfer or activity, or you leave a trip early, no refund is due for the unused portion.

7. If a supplier or we cancel

In the rare event that a supplier cancels a confirmed service, or we are unable to deliver a booked component, we will offer you a suitable alternative of equivalent standard where possible, or a refund of the amount we are able to recover from suppliers for that component. Our liability is limited to the value of the affected services.

8. Force majeure — events beyond anyone’s control

Some things are simply outside our control: weather, natural disasters, flight delays and cancellations, strikes, airport or road closures, political unrest, government advisories, epidemics or pandemics, and changes in visa or entry rules. When these disrupt a trip, refunds are limited to whatever the suppliers themselves refund — which is often little or nothing. In these situations we will do our best to rebook, reschedule or find alternatives, but we cannot guarantee a refund for costs that suppliers do not return to us.

9. Travel insurance

Because so much of a trip’s cost becomes non-refundable once confirmed, we strongly recommend comprehensive travel insurance that covers cancellation, medical emergencies, delays and lost baggage. Insurance can protect you against many of the situations this policy cannot.

10. How refunds are paid

Where a refund is due, it is calculated only after the relevant suppliers have refunded us, and is paid to the original payment method within a reasonable period thereafter (typically 7–14 business days from our receipt of the supplier refund). Refund amounts are in Indian Rupees; any exchange-rate difference on international payments is not something we can absorb.

11. How to request a cancellation or refund

Email [email protected] or call/WhatsApp us at +91 73031 93848 with your booking details. We’ll confirm the applicable charges and any refund due in writing before anything is finalised.

This policy is part of our Terms of Service and is governed by the laws of India, with jurisdiction in the courts of Gurugram, Haryana.